Returns & Refunds Policy

Proof of purchase and order number is required  

Items must be unworn, unwashed, unaltered, undamaged and with original tags and original packaging.  

Clothing must be clean  

Shoes tried on carpet  

Swimwear cannot be returned 

Items on clearance (>50% off)  

Swimwear cannot be returned 

Unwanted goods may be returned for a refund (shipping costs excluded) provided that you have returned the goods for refund within 7 days of receiving the returns label. 

Once we receive and inspect the item, approved refunds are issued to the original payment method within 5-7 days of receiving the item 

Please note: processing timelines are dependent on your bank. 

This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs. 

We do not cover shipping charges for returns or exchanges unless the item is deemed faulty (due to a manufacturing defect or if the incorrect item has been shipped), whereby we will also pay for the cost of the return shipping. 

Items can be exchanged in-store only.  

The online procedure for exchanges is to return the item and create a new order. You will be receiving your refund as per refund policy above. 

In the case of return and reordering the customer pays for both the shipping costs 

Sale Items (up to 50% off) can only be exchanged with items within the sale collection or another size of same item depending on availability 

Customer is responsible for the shipping cost for any returns or exhanges – except in the case of damaged product or if returned in-store. 

For Store pickup: within one working day 

For Courier deliveries: before dispatch only 

Refund for cancelled orders: within 5-7 business days 

Must be reported within 5 days 

Goods are classified as faulty if they are received damaged or have been sent incorrect. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced. 

If you want to return or exchange a faulty or incorrect item, please contact us before sending the parcel back; let us know the problem and we will advise you how to return it. Kyma Concept Store requires sending photos of items received with defects. 

Simply login in to your personal account on www.kymaconceptstore.com 

Click on RMA button to create a new request 

Select the required order and products, choose the request type, specify the package condition, attach a file, add comments to describe the reason of return or replacement, and agree with RMA policy 

Wait for your request to be approved 

Our customer care team will contact you in case we need additional clarification regarding your request 

After your request has been approved, you will get a confirmation e-mail with shipping guidelines 

Package your items carefully; with each item in condition, you received it and with all labels attached (including hangers)